Complaints Policy
If something has gone wrong, we would rather hear about it and fix it. Last updated 1 September 2026.
How to complain
Contact us by email at contact@cctvinstallercardiff.co.uk or by phone on 029 2168 0966. It helps if you can give us:
- your name and a contact number
- the address where the work was carried out
- the approximate date of the work or visit
- what has gone wrong, and what you would like us to do about it
What happens next
Within 3 working days we will acknowledge your complaint and tell you who is dealing with it.
Within 14 working days we will give you a full response. If the matter is complicated, or we need to revisit the site, we will explain why more time is needed and agree a new date with you.
Where we have got something wrong we will say so, and set out how and when we will put it right.
If you are still not satisfied
Ask us to review the outcome, explaining what you believe we have missed. A review is handled by someone other than the person who gave the original response wherever that is possible.
If we still cannot agree, you may be able to take the matter to an alternative dispute resolution provider, or to seek independent advice through Citizens Advice. Nothing in this policy affects your legal rights.
Need to raise something with us?
Call or email and we will pick it up.
Get a Free Estimate Call 029 2168 0966
Free — no obligations. We aim to reply within one working day.